A resident walks into your leasing office, or sends an email, or mentions on a phone call that they have an assistance animal. What you do in the next minute matters more than almost anything else in that conversation. Handle it right and it is a non-event. Handle it wrong and you have the opening chapter of a fair housing complaint.Here is the good news. The process is not complicated once you know it. After leasing over 5,000 units in the last
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